4 MIstakes of Change Management

The Key to Customer Success Begins With User Adoption

Customer success has to begin with software user adoption. When you get right down to it, its what customer success is all about. SaaS vendors can only renew what their customers adopt, so the faster customers adopt new software, the faster they see value, ROI and business benefit. Customers launching new SaaS platforms need a comprehensive adoption plan before go-live.

SaaS vendors only renew what their customers adopt!