The Success Experts

5 + 1 Actions CEOs, CIOs, and CFOs Can Take to Increase Software Success

It is widely known that most software investments fail to deliver the expected business results and Return on Investment (ROI). For years research groups have reported the CRM projects alone have a 60 – 70% record of failing to deliver what was expected.  What is staggering is that executives have accepted these dismal results for[…]

Customer Centric

What About The Customer?

This guest blog was written by Jason Noble, a UK-based Expert in Customer Success. Jason is also co-host of, “The Jasons Take On…” a monthly webinar and podcast program that covers a wide-range of customer success topics. Being Customer Centric One of the biggest challenges when it comes to being (more) customer centric is defining[…]

Chart going up

The New SaaS Sales: Treat Perspective Software Buyers Like Investors, Not Customers

If you are a software vendor, consider this: What would it look like if you approached each sale like you were trying to raise investment capital instead of just selling a piece of software?  Knowing that most software buyers (ah, funders, in this case) have a wide variety of investment options available to them, does[…]

Giant Puxzle Pieces

The Very First Question a Customer Success Team Needs to Ask

If you are like many customer success managers, you are probably extremely focused on the question, “Will our customers be successful with OUR software”.  You and your team probably ask yourselves what you, as a customer success professional, need to do to ensure the customer is successful using your product. But there is a more[…]