How to improve Customer Success and reduce customer churn in a SaaS company

1 What is Customer Success for today’s business? Customer Success provides a solid foundation for a company to grow and scale with customers for life. In today’s competitive market, SaaS providers fully depend on upsells, referrals and renewals year after year. Most SaaS companies put all of their focus and effort into developing their product(s)[…]

Top-5 Customer Success Conferences to Attend this Spring

In 2018, the focus of Customer Success (CS) is how to make it a company-wide effort since cross-functional strategies and well-coordinated action is required to drive CS. To help you improve your customers’ experience, retention and loyalty, world experts are gathering to share their CS best practices, tactics and methods with you.    Tri Tuns gathered[…]