"The adoption training Tri Tuns provided us was terrific." It really helped us look at how to evolve and move forward in our environment."

We hear misguided assumptions about adoption all the time. Have you heard any of these assumptions in your organization?

  • "People will have no choice, but to use the technology. It's mandatory."
  • "IT systems are considered a success when we Go Live on time and within budget."
  • "People aren't using the system. We need to do more training and sell the benefits to users."
  • "If the software had more features and functionality, then people would use it."
  • "There's user resistance that we just can't change."

If two or more of these statements sound familiar to you, then you're probably not getting the adoption levels you need to experience clear measurable business value from your technology. Believe it or not, there is a right way and MANY wrong ways to approach adoption of IT systems. Check out our software adoption services that get you and keep you on the path to success with technology.

Online Training

Boost your SA knowledge and confidence where and when it's convenient for you, your customers, leadership and/or IT implementation teams

In-Person Training

Experience 2-5 days of highly interactive, expert-led, custom and/or off-the-shelf SA training at your location

In-Person Workshops

Get 1-2 days of expert-led targeted solutions to your specific SA needs and use cases at your location

Training Events

SA training open to anyone (individuals or teams) anywhere in the world virtually or in-person in the Washington DC area

Consulting Packages

Get help overcoming common capacity and capability challenges with our flexible SA consulting packages

"There's a lot of great content in the training courses and the conversational dialogue and examples in the live expert-led training sessions were so helpful!"

Tri Tuns' Online Training Packages

Are you looking for fast and affordable software adoption training?

Do you have a distributed team working in multiple locations across the globe?

Do you want the flexibility of 100% online training with the option to ask questions?


We make it easy to give your customers, leadership and IT implementation teams the training they need to drive, accelerate and sustain adoption, value and business outcomes from software.

Our online training is great on its own or as part of a blended learning package that includes virtual, live expert-led training sessions and post-training support calls.

Our online training courses are also SCORM 1.2 compliant so you can host it on your internal learning management system (LMS) or access it via Adopttec (Tri Tuns' online training and solutions portal).

Simply choose the online training package that fits your needs

Packages: Base, Better or Best

Base Package
No User Minimum
Per Person
Onlince Customer Success Training - Base Package

10 Online Training Courses: • Available 24 / 7 • 12-Month access • Self-paced • Strategic & tactical content

Best Package
5 person minimum
Per Person
Onlince Customer Success Training - Best Package

10 Online Training Courses: • Available 24 / 7 • 12-Month access • Self-paced • Strategic & tactical content

Two (2) Instructor-led Training (ILT) Sessions: • 2 hours per ILT session • Virtual, live, interactive discussion • Real life examples • Expert answers to your questions

Two (2) Post-Training Support Calls: • 1-hour per call, held 30 & 60 days after course completion • Additional support options available

VIP Community Subscription: • 12 month access to private VIP community content • Expert ideas • Bonus templates and tools • Special promotions

Software Adoption In-Person Training

Give your customers, leaders and IT Implementation team(s) a boost in knowledge, skills, tools, and confidence in leading change and adoption with a Software Adoption In-person Training program:

  • At your location
  • 2-5 day options
  • Expert-led
  • Small or large group
  • Off-the-shelf or custom content
  • Interactive group exercises and discussions

"During our training, Tri Tuns helped us see the gaps in our IT implementation processes and taught us how we could apply adoption best practices in our unique environment to get better results."

Software Adoption Fast Track Workshop

Get expert insights and solutions to your specific IT implementation processes and adoption challenges during a private Fast Track Software Adoption Workshop:

  • Focused on your specific needs, challenges and use cases
  • At your location
  • 1 or 2 day options
  • Expert-led
  • Small group
  • Highly interactive group exercises and discussion

"We now know the root causes of our adoption issues and where to focus our limited resources based on Tri Tuns' expert analysis."

Software Adoption Consulting Packages

Our SA consulting packages are flexible and designed to give you the help you need to drive change, software adoption and business outcomes. Examples of consulting work we do for our clients include:

  • Conduct an expert objective analysis of your adoption issues
  • Develop or optimize your SA strategy and action plans
  • Develop or optimize your SA playbooks and processes
  • Facilitate Executive / Stakeholder buy-in sessions
  • Conduct individual and/or team coaching sessions
  • Provide customer-facing programs


Learn how to plan, build, and lead results-oriented customer success, change and software adoption programs in our webinars

Success Blogs

Get new ideas and inspiration for solving software adoption and organizational change challenges in our blogs


Watch a broad range of informative videos related to change and software adoption strategies and best practices

Subscribe to our Newsletter for quick tips to overcoming SA challenges

Provide your email address to receive our Newsletter directly to your Inbox