Tri Tuns Debuts “Adopttec Enterprise”, A Cloud Based Software Adoption Success Playbook for Enterprise Organizations

Adopttec Enterprise is an on demand, low-cost solution for companies who are investing in new software and need assistance accelerating and sustaining software adoption to maximize the return on their software investments.

Tri Tuns Debuts “Adopttec Enterprise”, A Cloud Based Software Adoption Success Playbook

Bethesda, MD   February 27, 2017

Tri Tuns, the customer success and software adoption consulting firm, announced today the release of an on-demand
software adoption success playbook called Adopttec Enterprise. Adopttec Enterprise is a low-cost
solution for companies who are investing in new software and need help accelerating and sustaining software
adoption to maximize the return on their investments.

“We designed Adopttec Enterprise as a direct response to our customers’ needs,” said Jason Whitehead, Tri
Tuns CEO. “Sluggish adoption is the nemesis of our industry. We want to help our enterprise customers
onboard and adopt new software investments much faster and easier by filling a critical gap common to many
corporate environments. Most IT implementation teams, front-line managers and senior executives lack the
time or skill to build and deliver the use cases, onboarding, training, toolkits and playbooks their stakeholders
need to accelerate adoption and success with new software. Adopttec provides this out of the box, eliminating
the need to make huge investments in developing their own adoption program,” Whitehead stated.

“We know enterprise clients want to see value from the software they purchase as quickly as possible," said
Steve Lichtenfels, Tri Tuns Executive Vice President of Sales. With Adopttec, enterprise clients can quickly
and effectively run a professional in-house adoption program with our proven step-by-step software adoption
playbook and time-saving toolkits that accelerate adoption results. This rapidly decreases the time it takes to
realize value and a return on their software investments,” Lichtenfels stated.

“The self-service and on-demand aspect of Adopttec makes it unique, noted Whitehead." Adopttec guides
software customers from pre-go-live through the entire software adoption cycle with easy to follow
instructional videos and easy to execute strategies, plans, templates and tools. It’s like having a software
adoption consultant on-demand 24/7 through the adoption journey,” said Whitehead.

Tri Tuns will begin licensing Adopttec Enterprise today as a low-touch, fixed-cost, and value-added service to
enterprise customers. A version for SaaS vendors looking to drive adoption of their software through their
customer success teams and their clients was released on February 15, 2017.

About Tri Tuns, LLC:
Tri Tuns, LLC is a privately held customer success and software adoption consulting firm founded in 2006 and
based in downtown Bethesda, MD. Tri Tuns, LLC has developed successful software adoption and customer
success methodologies and practices that drive business outcomes for SaaS vendors and their enterprise clients.
Tri Tuns’ methodologies ensure that value is seen and recognized continuously. Tri Tuns, LLC is platform
independent, enabling it to work with any software platform vendor and with any platform buyer to achieve
effective customer success and accelerated adoption of new software technology.

Contact:
Steven W. Lichtenfels
Executive Vice President
Tri Tuns LLC
slichtenfels@trituns.com
301-841-7438 (O)
240-487-7398 (D)

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Tri Tuns Debuts Adopttec, A Cloud Based Software Adoption & Customer Success Playbook for SaaS firms and their Customers

Adopttec by Tri Tuns drives rapid software adoption and accelerates customer success for SaaS vendors and their Customers. Adopttec's cloud based, self-service approach provides SaaS vendors and their clients all the necessary tools, videos, and playbooks for success, like having a expert consultant on demand.

Bethesda, MD   February 15, 2017

Tri Tuns LLC, the customer success and software adoption consulting firm, announced today the release of a self-service technology adoption program called Adopttec. The low-touch, low-cost solution is designed to help SaaS companies and their clients accelerate software adoption.

“We designed Adopttec as a direct response to our customers’ needs,” said Jason Whitehead, Tri Tuns CEO. “Sluggish adoption is the nemesis of our industry. We want to help our customers help their customers with faster and easier software adoption,” said Whitehead.

For SaaS vendors, Adopttec fills a critical gap common to many customer success programs. “Many SaaS vendors struggle to build and deliver the onboarding, training, toolkits and playbooks their customers need to accelerate adoption and success with the vendors’ software. Adopttec provides this out of the box, eliminating the need for SaaS vendors to make huge investments in developing and maintaining proprietary customer success tools and playbooks,” Whitehead stated.

“We know our SaaS vendors want to see accelerated adoption because it means their customers are truly seeing value," said Steve Lichtenfels, Tri Tuns Executive Vice President of Sales. Unfortunately, SaaS customers often lack the time or skills to create a formal adoption strategy. With Adopttec, SaaS customers can access our proprietary software adoption techniques and run a professional adoption program on their own to rapidly decrease the time it takes to realize value and a return on their software investments.

The exciting part about this offering is that it’s a low-touch, self-guided program, noted Whitehead. Adopttec guides SaaS customers from pre-go-live through the entire software adoption cycle with easy to follow videos and easy to execute strategies, plans, templates and tools. According to Whitehead:

“The self-service aspect of Adopttec places the adoption program in the customer’s control through a step-by-step process that drives adoption results. It’s like having a consultant on-demand through the adoption journey. It makes customers the experts, accelerates the onboarding process and takes the pressure off their SaaS Vendors. It’s truly a win-win-win."

Tri Tuns will begin licensing Adopttec today as a low-touch, fixed-cost, value-added service to SaaS vendors. An Enterprise version will follow on February 20, 2017 for companies looking to drive adoption of internal software launches like CRM, ERP, HCM and Office 365.

About Tri Tuns, LLC:

Tri Tuns, LLC is a privately held Customer Success & Software Adoption Consulting firm founded in 2006 and based in downtown Bethesda, MD. Tri Tuns, LLC has developed successful Software Adoption and Customer Success methodologies and practices that drive business outcomes for SaaS vendors and their clients. Tri Tuns methodologies insure that value is seen and recognized continuously. Tri Tuns, LLC is platform independent, enabling it to work with any software platform vendor and with any platform buyer to achieve effective customer success and accelerated adoption of new software technology.

Contact:
Steven W. Lichtenfels
Executive Vice President
Tri Tuns LLC
slichtenfels@trituns.com
301-841-7438 (O)
240-487-7398 (D)

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Tri Tuns, LLC Consulting announces release of dynamic new Customer Success Consulting and Training optimization services for SaaS Software Vendors for 2017

Tri Tuns, LLC addresses the surging demand for expert consulting and training in high value Customer Success operations for SaaS software vendors. Tri Tuns enables SaaS vendors to deliver highly effective Customer Success services that create greater ROI, faster business value and lower churn rates for SaaS Customers.

Bethesda, MD – December 19, 2016  Tri Tuns, LLC, the Customer Success & Software Adoption consulting firm announced today the release of several new Consulting and Training Service offerings designed to rapidly assist SaaS software companies to plan, create, accelerate and optimize Customer Success operations.

“There is an unprecedented demand for ‘Customer Success’ services right now,” said Jason Whitehead, Tri Tuns CEO. “The subscription revenue model has put SaaS companies under tremendous pressure to retain customers and expand accounts, and providing effective Customer Success capabilities is critical to achieve these goals. There is a paucity of Customer Success expertise in the marketplace and many SaaS vendors do not have the experience or skills they need to quickly develop and scale internal CS operations,” noted Whitehead, "Tri Tuns new service offerings will enable clients to be more nimble".

“Many of our clients come to us because they recognize the need to provide high-functioning Customer Success Services to their customers, but they are not sure where to start and how to scale,” said Steve Lichtenfels, Tri Tuns Executive Vice President. Lichtenfels noted that two of the new offerings, the Quick Start Strategy Consulting and [Program & Playbook Development  consulting and training offerings will give clients the ability to scale smarter and faster than going it alone. “They will help our clients and their customers achieve greater value more quickly at a lower cost,” Lichtenfels said.

The new Tri Tuns service offerings have been designed in a modular format, enabling clients to see fast results in days and weeks, not months or years. “We want to help clients move quickly to deliver world class Customer Success service operations and avoid the costly errors that have unfortunately become the new norm,” added Whitehead.

Tri Tuns has long been a pioneer in the area of Customer Success. The DC-metro firm began developing and delivering Customer Success support processes in 2006. According to Whitehead, the question every organization is motivated by is how can we drive and sustain technology use across the enterprise that results in the desired business outcomes for the client organization? Over the past decade, Tri Tuns has been singularly driven by this need. Our new service offerings are built on a foundation of considerable expertise that is both unique and in high demand today.”

Tri Tun's Customer Success Service Offerings:

• Help SaaS / PaaS executives understand their Customer Success needs and develop strategies for quickly developing effective, scalable and profitable Customer Success programs.
• Provide Customer Success staff the knowledge, skills, playbooks and methods they need to deliver front-line success services that retain and grow customers.
• Reduce the time it takes to define, launch, deliver and optimize Customer Success services.
• Provide easy, flexible access to experienced Customer Success and Software Adoption experts to meet immediate needs and fill skill and capacity gaps within the SaaS vendor’s organization.

About Tri Tuns, LLC:

Tri Tuns, LLC is a privately held Customer Success & Software Adoption Consulting firm founded in 2006 and based in downtown Bethesda, MD. Tri Tuns, LLC has developed proprietary Customer Success and Software Adoption methodologies and practices that address the all-important people side of technology change. Tri Tuns methodologies insure that the required business outcomes are attained when deploying new technology and working with clients to insure value is seen and recognized continuously. Tri Tuns, LLC is platform independent, enabling it to work with any software platform vendor and with any platform buyer to achieve effective customer success and accelerated adoption of the new technology.

Contact:
Steven W. Lichtenfels
Executive Vice President
Tri Tuns LLC
slichtenfels@trituns.com
301-841-7438 (O)
240-487-7398 (D)

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