Customer Success as a Profit Center - Building and Operating a Profitable Customer Success Organization.
In case you missed our webinar, you can catch a replay.
Quite often, initial Customer Success Management efforts have focused on increasing knowledge of potential value, but left the actions to attain that up to the customers. Running a profitable Customer Success operation requires that you deliver actionable services to fill the value gap, by taking fully proactive measures to insure your customers know and see the value created.
Profitable Customer Success means being fully proactive on behalf of the Customer.
Watch the Video below.