Tri Tuns Leadership Team

The Tri Tuns team is committed to making SaaS vendors and their Clients successful through powerful software adoption and customer success programs. What makes our team unique is that we provide a powerful combination of technology implementation expertise with superior tools, methodologies and techniques that make organizational change fast and easy for your people.
We know what works, and more importantly, what won't work when it comes to creating value from your investment in new software, reducing churn and creating new revenues in record time.
Jason Whitehead - Founder & CEO

Jason is a passionate thought leader in the field of customer success and software user adoption. Jason's 20+ years' experience leading technology implementation and adoption programs has given him the expertise to help organizations overcome the largest challenge they face - getting people to use technology to deliver results. Jason has a master's degree in information systems from the London School of Economics, a master's degree in organization development & strategic human resource from Johns Hopkins University, and a bachelor's degree in business administration from George Washington University.

Steven W. Lichtenfels - Executive Vice President of Sales

Steve's considerable experience in IT and Management consulting, Managed IT solutions, MSP / SaaS, Software development, and Business Process Improvement consulting provides the groundwork for understanding what really works for our clients. Steve's extensive career has given him a unique ability to intuitively integrate business and technology goals for his clients. Steve has a bachelor's degree in Management from Providence College.

Jen Maclean-Rogan - Vice President of Client Success

Jen leads the Tri Tuns consulting teams in accelerating software adoption and driving customer success to ensure our clients experience value and a profitable return on their IT investments. She is a leader in developing and implementing solutions and service offerings that help people embrace technology and change. Jen has almost 20 years of experience in the IT industry with a master's degree in organizational development from George Washington University and a bachelor's degree in business administration from the University of Wisconsin-Madison.

Jim Doiron - Principal Consultant

Jim is a uniquely qualified leader of software adoption and customer success efforts. He has more than 25 years of program management experience leading multiple, large-scale technology implementation and software adoption programs, and has a master’s degree in information technology and a doctoral degree in human and organizational learning from George Washington University.

Diane Mazzoli - Principal Consultant

Diane is an organizational effectiveness leader with more than 25 years of experience providing strategic direction and technology implementation support to organizations immersed in complex, enterprise-wide change initiatives. She has exceptional program management experience and leads the user adoption components of transformational change programs. Diane is certified in advanced facilitation skills and Myers-Briggs.

Get In Touch

We'd like to hear from you. We know what works, and more importantly, what doesn't work when it comes to creating value from your software investment. Get in touch today.