Do you need to boost knowledge and confidence in your ability to deliver customer success with rapid results? Are your Customer Success teams on the same page rather than sitting in redundant time wasted meetings? Need to get Executive buy-in for your Customer Success Program and plans?
Then we’ve got the right training course for you.
Customer Success Functions: Account Management vs. Driving User Adoption
Tri Tuns in person customer success training courses are designed to be fast and effective as well as achieve maximum learning and get you and your team on the right path to success in record time. Simply review our training courses and contact us to get started with the course(s) that best fit your customer success needs and we’ll take care of the rest.
- Each training package is fixed price with a duration of 1 – 2 days in length.
- Training packages are strategically designed to maximize learning and application through captivating exercises and solution-oriented group discussions.
- Training content that takes you beyond the best practices so you can quickly and easily rise above challenges and watch your growth and revenue soar.
- We provide you with a Summary Report that highlights the results of your training including key findings and recommendations for taking action and moving forward with solutions to your challenges after training.
- You supply the room and the participants and we’ll supply the expert trainers and the knowledge you need to get rapid results.
Tri Tuns offers comprehensive training plans to enhance your Customer Success goals. Click on a link below to learn more.
Customer Success Training for Executives
Highlights of our Profitable Customer Success Training Course for Executives (One Day)
- Avoiding the biggest and most expensive mistake that almost all SaaS companies make that results in costly customer churn
- Knowing the real reason your customers aren’t renewing their licenses even if your software is user friendly and intuitive
- How to avoid the big expensive mistake SaaS companies make that results in a huge loss in potential revenue and growth
Customer Success Quick Start Strategy Training
Highlights of our Profitable Customer Success Quick Start Strategy Training Course for Practitioners (Two Days)
- How to avoid the top 5 biggest and most expensive mistakes SaaS companies make that results in costly customer churn and a huge loss in potential revenue
- The critical first step that most SaaS companies miss that results in confusion, stress, frustration and customer churn that could have easily been avoided
- The No Fail Formula to get your Customer Success team up and running without wasting time or losing your mind in the process
- How to get your team on the right path to success and avoid time consuming missteps and costly miscommunications
- How to build an effective strategy and framework for your Customer Success Program even if you don’t know where to start and don’t have a lot of time
- How to build an actionable CS roadmap that gets you to your desired destination in record time
Customer Success Program & Playbook Development Training
Adopttec - Cloud based Customer Success Training & Playbooks
Highlights of our Profitable Customer Success Program & Playbook Development Training Course for Practitioners (Two Days)
- Avoiding the big expensive mistake SaaS companies make that results in a lot of wasted time, wide-spread customer churn, sunk costs that never get recovered and a huge loss in potential revenue
- How to get and keep your customers happy and get renewals even if you don’t have the time, budget and resources to provide customers with white glove services
- Build a difference making Playbook that empowers your CSM's and demonstrates value your customers can see every day
- Make the value of your CS Program visible and get the resources and executive buy-in you need when you need it
- How to structure your CS team for peak performance and maximum customer success results
- How to identify the subtle signs of failure you can’t afford to miss when developing your CS program and team
- How to identify services your SaaS customers need and will happily pay for
Customer Success Program Implementation Training
Highlights of our Profitable Customer Success Program Implementation Training Course for Practitioners (Two Days)
- How to avoid the software implementation pitfalls that most organizations never see coming until it’s too late and costs them an enormous amount of valuable time and money to fix
- How to get people / teams across an enterprise to effectively move forward together even if they currently work in silos with competing priorities
- The counter-intuitive formula that gets customer success with your software every time
- The groundbreaking implementation processes that get your software used and generating revenue in record time
- The easiest, most cost effective solutions to help your customers get rapid adoption and value from your software
- How to launch a powerful pilot and a profitable CS program that generates growth in record time
Customer Success Program Management Training
Highlights of our Customer Success Program Management Training Course for Practitioners (One Day)
- How to manage a CS Program even if you’ve never done it before
- How to avoid the obscure triggers that can take your CS program from success to failure in no time if you don’t know how to identify and manage them
- How to bring your actionable CS roadmap to life and get results in record time
Client Story: Pilot Testing a Custom Success Program
Customer Success Program Optimization Training
Highlights of our Customer Success Program Optimization Training Course for Practitioners (One Day)
- Top Secret techniques that accelerate value for your customers and generate profit for you in record time
- The winning combination of strategy and tactics that generate new sources of revenue from your CS efforts
- Exclusive secrets to getting ahead of your competition and watching your revenue soar
Customer Success Rapid Rescue Training
Highlights of our Customer Success Rapid Rescue Training Course for Practitioners (One Day)
- How to rescue a CS program that’s heading south fast
- How to rescue a CS Program that isn’t getting the results you expected to get and need to get
- The most effective CS solution for companies that don’t have time to get it right and can’t afford to get it wrong
Custom Customer Success Training Course
Need a mix of these training courses or a custom training course for a specific audience and duration? No problem. We can do that too. Just a give us a call and we’ll make it happen.