Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? Well, this is doable and, in fact, if you sell on a subscription basis, this should be your goal from the very beginning. But how do you get there? Ask yourself, “How would I need to approach and manage a[…]
It is time to rethink some major assumptions and turn conventional wisdom on its head when it comes to how buyers and sellers of software approach user adoption. For many years, user adoption was, at best, an after-thought once a system was live. At worst, it was ignored completely. IT departments and executive sponsors were[…]
Karen Russell’s insightful article sums up a lot of the problems we often see with our Saas or Enterprise clients as they transition from making software dreams a reality. As more companies are realizing that concerted efforts on customer success will yield better adoption and better business outcomes, these mistakes can interfere with realizing the[…]
We love talking with cloud software sales professionals. They are always excited about the big deal they are chasing and how they are going to win a new account. Even (or particularly when) they face a lot of competition, their faces light up when they are talking about landing the new customer. Their energy is[…]
If You Build It, You May End Up Wasting a lot of Time and Money! After a decade of experience in developing and implementing customer success and user adoption strategies for clients, we have seen several pervasive myths that prevent companies from getting value from their IT investments. Because they believe these things, people[…]
This is part 5 of a 5 part series on Adopttec, Tri Tuns’ low or no cost offering for a scalable Customer Success Program. Click the links for parts 1, 2, 3, and 4 of this series. Why the “congratulations?” Well, you’re a customer, meaning you have purchased software that is meant to improve your business efficiency, increase your[…]
This is part 4 of a 5 part series on Adopttec, Tri Tuns’ low or no cost offering for a scalable Customer Success Program. Click the links for parts 1, 2, and 3 of this series. As the principal in a tech startup you have probably come across a lot of advice on reducing[…]
This is part 3 of a 5 part series on Adopttec, Tri Tuns’ low or no cost offering for a scalable Customer Success Program. Click the links for parts 1 and 2 of this series. User Adoption is not just about reducing churn to retain clients. It is also the differentiator between companies who see a successful return on[…]
This is part 2 of a 5 part series on Adopttec, Tri Tuns’ low or no cost offering for a scalable Customer Success Program. For part 1 of this series, click here. You are a customer success manager for a Saas vendor and your goals for 2017 likely include increasing adoption of your product’s[…]
This is part 1 of a 5 part series on Adopttec, Tri Tuns’ low or no cost offering for a scalable Customer Success Program. Is that new technology going to change your work life? Chances are, it won’t. Research shows that over 90% of multimillion dollar commercial and government projects are challenged, in that they[…]
