Software Adoption / Organizational Change Management (OCM)

Most organizations struggle to get enough of their people using new technology to make it worth the investment in time and money.

This is where Tri Tuns comes in because how you get there matters. We deliver organizational change management and software adoption training programs, fast track workshops and consulting support to:

  • Build your capacity to drive change and software adoption
  • Bridge the gap between people, processes, and technology
  • Accelerate and sustain effective system use over its lifetime
  • Drive measurable business value
  • Maximize ROI every time

Customer Success

Most SaaS vendors know when their customers are struggling to use their software, but they don’t have the time, capacity and/or ability to fix their customers’ adoption issues to drive customer success. 

This is where Tri Tuns comes in because how you get there matters. We deliver customer success training programs, fast track workshops, and consulting support to:

  • Build your knowledge, skills and capacity to drive customer success

  • Have effective conversations and better relationships with your customers right from the start

  • Fix adoption issues and help your customers get more value

  • Reduce customer churn and increase renewals

  • Pave the way for account expansions, profits and growth year after year


2018 Customer Success Public Training Events

Are you looking for training on how to significantly increase renewals, referrals and account expansions?

Most SaaS organizations worry about customer churn on a daily basis. Finding the right system, processes and approach for preventing churn and increasing revenue can feel like an uphill climb with no end in sight.

Save time and effort trying to figure it all out on your own and check out our upcoming Customer Success virtual and in-person training events open to anyone (individuals or teams) anywhere in the world!


2018 Software Adoption Public Training Events

Are you in charge of getting IT systems live or for getting people to use the technology as designed and intended?

Most Executives, IT, and Change Management teams find it difficult to drive adoption, accelerate value creation and gain a return on their IT investments. Get the adoption help you need during our 2018 Software Adoption Public Training Events!

In 16 hours or less of our virtual or in-person software adoption training, we'll teach you the key knowledge and step-by-step actions the drive and sustain extraordinary adoption and value from your IT systems.


Adopttec is training reimagined for software adoption, organizational change management and customer success

Without adding expensive resources, you can use Adopttec, our online software adoption and customer success training and solutions to:

  • Increase your capacity and ability to drive change, software adoption and customer success in a way that is faster, cheaper, scalable and sustainable 

  • Access easy to use online toolkits containing short instructional videos, templates, best practices, real life examples, case studies and stories based on 20+ years of success in the field 

  • Get help solving your unique challenges via expert-led community learning sessions and/or private accelerator sessions

Tri Tuns Delivers


For over a decade, Tri Tuns has helped accelerate and sustain effective change and software adoption within organizations of all shapes and sizes. 

With proven strategies and tactical actions, we work to bridge the gap between software vendors and software buyers so that both are successful in achieving extraordinary results.



Tri Tuns offer a broad range of informative (and often entertaining) videos related to customer success and software adoption learning experiences. More videos coming soon.

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Our webinars focus on key elements of what it takes for you and your company to plan, build, manage, and lead results-oriented customer success, change and software adoption programs.

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Success Blog

Check out our SaaS Success Blog for new ideas and inspiration that can solve your toughest customer success and software adoption challenges. Signup for our emails to get the latest and greatest articles delivered to your inbox.

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SaaS Buyer or Provider? Let us know what you need. We can help. It's what we do.