Software Success Delivered!
Simply getting a system live on-time and on-budget is no longer good enough. You need to prove results. Everyday.
You need more than just great software... You need to get people to use it and achieve measurable business outcomes!
Software success today means that you:
Get the functioning system live
You quickly drive initial adoption and minimize time to first value
You keep people using the system, as designed and as intended, over the life of the system
You achieve clear, measurable business value from your software investment
This is easy to say, but very hard to do. Most organizations can get the system live, but then struggle to drive adoption and achieve their desired business outcomes.
This is where Tri Tuns can help. We help organizations accelerate initial user adoption and then maintain effective system use year after year. So you get the business results you need!
For over a decade, Tri Tuns' exceptional training and consulting services based on proven strategies and tactics have bridged the value gap between SaaS buyers and providers around the world and ensured both are successful.
Most systems fail to achieve success because they have the wrong approach to driving software adoption and business outcomes. Tri Tuns helps you do it right.
Don't let your system be a failure! ...Find out how to achieve software success!
We know what works and what doesn't to drive adoption of technology and achieve desired business outcomes. We'll save you a lot of time, effort and money that comes with the mistakes from trying to figure it out on your own.
We have the knowledge and experience that most organizations don't have available in-house. Let us help you get the results you want faster, cheaper, and without the mistakes, headaches and stress that comes with trying to figure it on your own.
Tri Tuns' trio of expertise in Customer Success (CS), Software Adoption (SA) and Organizational Change Management (OCM) and 20+ years of success in the field is what sets us apart from the rest in being able to accelerate and sustain software adoption within organizations of all sizes and complexities.
Customer Success Training and Consulting
Tri Tuns provides a variety of customer success training and consulting services. If you are at the very beginning of your customer success journey and looking for the strategies to get started, have existing customer success program that you want to mature, or are looking to scale your customer success operations, we have the experience and expertise you need.
Also, if you are looking to grow and develop your customer success staff, we have a variety of training programs that will quickly increase their knowledge, skills and expertise so they are more confident and effective when working with your customers.
Are you worried about customer churn and losing key customers?
Are you missing your renewal, referral, and account expansion targets?
We help you:
Better onboard your customers and establish great relationships right from the start
Help your customers experience unbeatable value from your products and services
Reduce customer churn and increase renewals and referrals
Pave the way for account expansions, profits and growth year after year with customers for life
Develop innovative, scalable, profitable customer success programs that deliver the results you need
Be the hero in your organization for achieving goals and valuable business results
Why should you select Tri Tuns to help you grow your customer success practice?
Simple. We are the only consultants out there with advanced experience helping software buyers (like your customers) setup their own internal software success programs that deliver the results they need. For over a decade we have helped software buyers achieve software success. We understand the internal pressures and challenges your customers face, and have the experience delivering the resources and services they need to be successful. ...And after all, isn't that the whole reason you have a customer success program?
"Working with Tri Tuns has truly exceeded my expectations. Their approach and tactics make sense and their real life examples make it all come to life. "
Software Adoption Training and Consulting
You need to get your systems quickly adopted, keep people using them year after year, and proving to management that your software investment is deliver expected results that improve the bottom line. Yet, you have found that traditional change management approaches (focused on the initial go-live) don't do deliver the results you need. Now what?
This is where Tri Tuns comes in. We help organizations develop their software success programs and internal capabilities that deliver the results they need from their software investments. We have a variety of software adoption consulting and training programs designed specifically to help you accelerate user adoption, achieve software success quickly, and then maintain your success over the life of the system.
Are your current IT systems sitting idle or not being used as designed and intended?
Are your customers missing the value and business outcomes they hoped to get from your software?
We help you:
Establishing internal software success teams and programs that deliver the business results you need, year after year
Apply proven strategies, tactics and best practices based on 20+ years of success in the field
Build a coalition to stop wasting time, money, and energy on processes that don't result in technology getting used
Break through existing adoption barriers and effectively prevent potential barriers
Be the hero in your organization for achieving adoption goals and valuable business results