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A modern, fast, focused, interactive and affordable Customer Success (CS) online training course with 75+ proven strategies, tactics, processes, and techniques that work for SaaS buyers and sellers around the world.

Our SCORM compliant course is available 24/7 and designed for busy CS teams, practitioners, managers and executives. A certification is provided upon completion of the course. 

The course covers fundamental and advanced concepts, best practices, and real-life examples based on 20+ years of success in the fields of Customer Success, Software Adoption and Organizational Change Management. 

In 10 comprehensive modules and 20+ easy to absorb lessons in 15 minutes or less, you will learn how to:

  • Be a successful Customer Success Manager using key strategies to deliver an unbeatable customer experience 

  • Establish an effective strategic relationship with your customers right from the start through key conversations

  • Accelerate adoption, value and success with key tactics before, during and after Go Live

  • Drive your customers' commitment to success through structured, repeatable processes that work

  • Grow and scale your CS efforts while preventing customer churn

  • Increase recurring revenue with predictable sales, renewals, referrals and account expansions year after year

Your success matters to us. There will never be a better time to purchase this course and bring your CS knowledge and skills to an advanced level of expertise and effectiveness!

To celebrate the launch of our new Customer Success online training course, we're offering you a free Bonus and Super Bonus you won't want to miss worth $900! Hurry, this offer won't last long!

We're also offering group discounts off the regular purchase price of $490. Simply contact Tri Tuns for more information on group pricing.

Check out the course structure and actual content from Tri Tuns' new Customer Success online training course!

Global experts in Customer Success, Software Adoption, and Organizational Change Management

For over a decade, Tri Tuns' exceptional training and consulting services based on proven strategies and tactics have bridged the value gap between SaaS buyers and providers around the world and ensured both are successful in achieving their desired business outcomes from technology.

Tri Tuns' trio of expertise in Customer Success (CS), Software Adoption (SA) and Organizational Change Management (OCM) and 20+ years of success in the field is what sets us apart from the rest in being able to accelerate and sustain software adoption within organizations of all sizes and complexities.


"Working with Tri Tuns has truly exceeded my expectations. Their approach and tactics make sense and their real life examples make it all come to life. "

You have unique needs and you need fast results from technology

We know what works and what doesn't to drive adoption of technology and achieve desired business outcomes.

We'll save you a lot of time and effort from trying to figure it out on your own.

"Our in-person Customer Success Workshop with Tri Tuns was such a good use of our time that we quickly signed up for a 2-day in-person training to dive even deeper into custom solutions for our specific use cases."

Are you worried about customer churn and losing key customers?

Are you missing your renewal, referral, and account expansion targets?

We can teach you and your Customer Success team how to:

  • Have better relationships with your customers right from the start

  • Help your customers experience unbeatable value from your products and services

  • Reduce customer churn and increase renewals and referrals

  • Pave the way for account expansions, profits and growth year after year with customers for life

  • Be the hero in your organization for achieving goals and valuable business results

Are your current IT systems sitting idle or not being used as designed and intended?

Are your customers missing the value and business outcomes they hoped to get from your software?

We can teach you and your customers' leadership teams and/or IT implementation teams how to:


  • Lead organizational change to accelerate and sustain adoption of new and existing software

  • Apply proven strategies, tactics and best practices based on 20+ years of success in the field

  • Build a coalition to stop wasting time, money, and energy on processes that don't result in technology getting used

  • Break through existing adoption barriers and effectively prevent potential barriers

  • Be the hero in your organization for achieving adoption goals and valuable business results


"We had no idea that we were going about adoption all wrong. Everyone in our company needs to take this training."

Adopttec is 24/7 online access to the training and solutions your organization needs to adopt technology

Our clients use Adopttec to:

  • Increase capacity and ability to drive change, software adoption and customer success without adding expensive resources 

  • Easily access online toolkits containing short instructional videos, templates, best practices, real life examples, case studies and stories based on 20+ years of success in the field 

  • Solve unique challenges via expert-led community learning sessions and/or private coaching accelerator sessions



Watch a broad range of informative videos related to customer success, change and software adoption strategies and best practices

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Learn how to plan, build, and lead results-oriented customer success, change and software adoption programs in our webinars

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Success Blog

Get new ideas and inspiration for solving customer success, software adoption and organizational change challenges in our blogs

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Insights to your Inbox

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Let us know what you're interested in or request a video, webinar, blog, newsletter or speaking engagement on a specific topic(s) related to CS, SA or OCM

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Customer Success Practitioners Group

Connect with CS practitioners around the world sharing questions and ideas on LinkedIn


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SaaS buyer or provider? Let us know what you need. We can help. It's what we do.