Software Adoption & Customer Success Delivered!

Simply getting a system live on-time and on-budget is no longer good enough. You need to prove results. Everyday.

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The software industry has changed. Buyers and sellers of software both recognize that software investments need to deliver clear, measurable value. Yet most software projects fail to deliver the expected results.

That is where Tri Tuns comes in.

Tri Tuns works with buyers and sellers of software to ensure both are successful

We help Software Buyers build the internal software adoption teams & success programs necessary to make sure your software investments deliver the business outcomes you want.

We help Software Vendors develop the customer success teams and build highly effective customer success programs to ensure your customers get the results they need to renew and grow their accounts.

Customer Success Training and Consulting

Scale, Grow and Mature Your Customer Success Program

  • Develop innovative, scalable, impactful customer success programs

  • Provide customer success training and ongoing professional development to grow your team

  • Improve alignment between your customer success team and sales, marketing, product development and the rest of your organization

Tri Tuns helps companies launch and mature extremely effective, scalable, customer success programs. If you are at the very beginning of your customer success journey and looking for the strategies to get started, have existing customer success program that you want to mature, or are looking to scale your customer success operations, we have the experience and expertise you need.

We provide and implement customer success strategies and tactics to help you:

  • Better onboard your customers and establish great relationships right from the start

  • Help your customers maximize adoption and experience unbeatable value from your products and services

  • Reduce customer churn and increase renewals and referrals

  • Pave the way for account expansions, profits and growth year after year with customers for life

Software Adoption Training and Consulting

Internal Software Success Programs that Maximize End-User Adoption and Value Creation

  • Maximize effective end-user adoption

  • Achieve clear, measurable, desired business results

  • Measure and maximize the Return on Investment (ROI) on your software investments

  • Ensure your systems are successful and deliver desired business outcomes 3, 5, and 10+ years into the future

You need to get your systems quickly adopted, keep people using them year after year, and proving to management that your software investment is deliver expected results that improve the bottom line.  Yet, you have found that traditional change management approaches (focused on the initial go-live) don't do deliver the results you need. Now what?

This is where Tri Tuns comes in. We help you Establishing internal software success teams and programs that deliver the business results you need, year after year. Our software adoption consulting and training programs help you accelerate user adoption, achieve software success quickly, and then maintain your success over the life of the system.

We help you develop innovative, scalable, impactful internal software success programs that:

  • Accelerate onboarding and initial end-user adoption

  • Minimize time to first value

  • Keep system usage high over the life of the system

  • Provide for quick adoption of new functionality with each release

  • Quickly onboard new users as people join your organization

  • Remove barriers to user adoption and minimize user resistance

Most systems fail to achieve success because they have the wrong approach to driving software adoption and business outcomes.

Tri Tuns Helps You Do it Right!

Don't let your system be a failure! ...Find out how to achieve software success!

We know what works and what doesn't to drive adoption of technology and achieve desired business outcomes. We'll save you a lot of time, effort and money that comes with the mistakes from trying to figure it out on your own.

We have the knowledge and experience that most organizations don't have available in-house. Let us help you get the results you want faster, cheaper, and without the mistakes, headaches and stress that comes with trying to figure it on your own.

Why Tri Tuns?

The Expertise and Experience You Need!

Tri Tuns' trio of expertise in Customer Success (CS), Software Adoption (SA) and Organizational Change Management (OCM) and 20+ years of success in the field is what sets us apart from the rest in being able to accelerate and sustain software adoption within organizations of all sizes and complexities.

Tri Tuns' exceptional training and consulting services, based on proven strategies and tactics, have bridged the value gap between SaaS buyers and providers around the world and ensured both are successful.

Hear What Others Have Said About Our Customer Success Services!

"Working with Tri Tuns has truly exceeded my expectations. Their approach and tactics make sense and their real-life examples make it all come to life."

"Tri Tuns gave us a new way of looking at our products and services and told us what we could do differently to accelerate business value."

"Our in-person Customer Success Workshop with Tri Tuns was such a good use of our time that we quickly signed up for a 2-day in-person training to dive even deeper into custom solutions for our specific use cases."

"During our training, Tri Tuns helped us see the gaps in our IT implementation processes and taught us how we could apply adoption best practices in our unique environment to get better results."

Free Resources

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The Jasons...

Join our webinar & podcast series focusing on customer success. Hosted by two global customer success experts!

Buyer's Guide

The questions every SaaS buyer needs to ask potential vendors. Download for free.

Get In Touch

SaaS buyer or provider? Let us know what you need. We can help. It's what we do.