Software Success Delivered!

Simply getting a system live on-time and on-budget is no longer good enough. You need to prove results. Everyday.

You need more than just great software... You need to get people to use it and achieve measurable business outcomes!

Software success today means that you:

  • Get the functioning system live

  • You quickly drive initial adoption and minimize time to first value

  • You keep people using the system, as designed and as intended, over the life of the system

  • You achieve clear, measurable business value from your software investment

This is easy to say, but very hard to do. Most organizations can get the system live, but then struggle to drive adoption and achieve their desired business outcomes.

This is where Tri Tuns can help. We help organizations accelerate initial user adoption and then maintain effective system use year after year. So you get the business results you need!

For over a decade, Tri Tuns' exceptional training and consulting services based on proven strategies and tactics have bridged the value gap between SaaS buyers and providers around the world and ensured both are successful.

Most systems fail to achieve success because they have the wrong approach to driving software adoption and business outcomes. Tri Tuns helps you do it right.

Don't let your system be a failure! ...Find out how to achieve software success!

We know what works and what doesn't to drive adoption of technology and achieve desired business outcomes. We'll save you a lot of time, effort and money that comes with the mistakes from trying to figure it out on your own.

We have the knowledge and experience that most organizations don't have available in-house. Let us help you get the results you want faster, cheaper, and without the mistakes, headaches and stress that comes with trying to figure it on your own.

Tri Tuns' trio of expertise in Customer Success (CS), Software Adoption (SA) and Organizational Change Management (OCM) and 20+ years of success in the field is what sets us apart from the rest in being able to accelerate and sustain software adoption within organizations of all sizes and complexities.

Customer Success Training and Consulting

Tri Tuns provides a variety of customer success training and consulting services.  If you are at the very beginning of your customer success journey and looking for the strategies to get started, have existing customer success program that you want to mature, or are looking to scale your customer success operations, we have the experience and expertise you need.

Also, if you are looking to grow and develop your customer success staff, we have a variety of training programs that will quickly increase their knowledge, skills and expertise so they are more confident and effective when working with your customers.

Are you worried about customer churn and losing key customers?

Are you missing your renewal, referral, and account expansion targets?

We help you:

  • Better onboard your customers and establish great relationships right from the start

  • Help your customers experience unbeatable value from your products and services

  • Reduce customer churn and increase renewals and referrals

  • Pave the way for account expansions, profits and growth year after year with customers for life

  • Develop innovative, scalable, profitable customer success programs that deliver the results you need

  • Be the hero in your organization for achieving goals and valuable business results

Why should you select Tri Tuns to help you grow your customer success practice?

Simple. We are the only consultants out there with advanced experience helping software buyers (like your customers) setup their own internal software success programs that deliver the results they need. For over a decade we have helped software buyers achieve software success. We understand the internal pressures and challenges your customers face, and have the experience delivering the resources and services they need to be successful. ...And after all, isn't that the whole reason you have a customer success program?

"Working with Tri Tuns has truly exceeded my expectations. Their approach and tactics make sense and their real life examples make it all come to life. "

Software Adoption Training and Consulting

You need to get your systems quickly adopted, keep people using them year after year, and proving to management that your software investment is deliver expected results that improve the bottom line.  Yet, you have found that traditional change management approaches (focused on the initial go-live) don't do deliver the results you need. Now what?

This is where Tri Tuns comes in. We help organizations develop their software success programs and internal capabilities that deliver the results they need from their software investments. We have a variety of software adoption consulting and training programs designed specifically to help you accelerate user adoption, achieve software success quickly, and then maintain your success over the life of the system.

Are your current IT systems sitting idle or not being used as designed and intended?

Are your customers missing the value and business outcomes they hoped to get from your software?

We help you:

  • Establishing internal software success teams and programs that deliver the business results you need, year after year

  • Apply proven strategies, tactics and best practices based on 20+ years of success in the field

  • Build a coalition to stop wasting time, money, and energy on processes that don't result in technology getting used

  • Break through existing adoption barriers and effectively prevent potential barriers

  • Be the hero in your organization for achieving adoption goals and valuable business results

Why is Tri Tuns uniquely qualified to help you achieve software success?

Our team has a unique blend of expertise in Organizational Development techniques and Information Systems Management practices. We have blended this expertise into a unique software success methodology that addresses the complex people, organizational, and technology challenges that all to often missed on most IT projects. Our approach fills the massive performance gaps that are ignored by most change management approaches.

If you are just planning a new software implementation, have a live system that suffers from poor user adoption and is not delivering the business benefits you need, or looking to future proof your software success to ensure that you keep getting great results over the life of the system, then Tri Tuns is the one for you. Also, if you want to increase the knowledge, skills, ability and capacity of your internal team to drive adoption across the portfolio of all software systems in your organization, our great software adoption training programs can help.

Software success is a people and organizational issue, not a technology issue!

"We had no idea that we were going about adoption all wrong. Everyone in our company needs to take this training."

Free! Software Buyer’s Guide to Evaluating SaaS Vendor’s Customer Success Services

Here are the top 35 questions you need to ask each prospective vendor to determine if they provide the customer success services you need!

When selecting a software vendor, just having a great product is not enough. The customer success services your SaaS vendor provides can make the difference between your success or failure.

You need to carefully evaluate the customer success capabilities of each vendor. This guide gives you the questions you need to ask to determine which vendor can deliver the business outcomes (not just the software) you need!

"Our in-person Customer Success Workshop with Tri Tuns was such a good use of our time that we quickly signed up for a 2-day in-person training to dive even deeper into custom solutions for our specific use cases."

Get to Know Us on YouTube!

Do you want to learn more about software adoption and customer success? Would you like to learn more about our how you can better great work-life experiences for the people in your organization and increase success? Would you like to learn more about Tri Tuns, our approach, and how we help organizations?  If so, then checkout our YouTube channel!

We love to engage our community on YouTube.  Please enjoy our videos and share your thoughts and comments. We always enjoy when people subscribe to our YouTube channel and click 'Like' on our videos. Do you have a question or suggestion you would like us to cover in a future video? Please be sure to share it in the comments!

"Tri Tuns gave us a new way of looking at our products and services and told us what we could do differently to accelerate business value."

Join Our Webinar & Podcast Series: "The Jasons Take On..."

Come join us for our fast-paced, insightful, unplugged conversations with two leading "Jasons" in Customer Success. Jason Whitehead, CEO of Tri Tuns and a US based Customer Success and Software Adoption leader and Jason Noble, a UK based visionary Customer Success executive and leader, discuss a variety of topics and issues of importance in the field of Customer Success.

Each month we explore a new and important topic related to Customer Success, so be sure to join each episode in the series!

Resources

Videos

Watch a broad range of informative videos related to customer success, change and software adoption strategies and best practices

Watch a Video...

Webinars

Learn how to plan, build, and lead results-oriented customer success, change and software adoption programs in our webinars

Attend a Webinar...

Success Blog

Get new ideas and inspiration for solving customer success, software adoption and organizational change challenges in our blogs

Read a Blog...

Insights to your Inbox

Join our community of talented practitioners to regularly receive valuable insights from Tri Tuns right to your Inbox

Subscribe...

Interests

Let us know what you're interested in or request a video, webinar, blog, newsletter or speaking engagement on a specific topic(s) related to CS, SA or OCM

Make a request...

Customer Success Practitioners Group

Connect with CS practitioners around the world sharing questions and ideas on LinkedIn

Connect...

Get In Touch

SaaS buyer or provider? Let us know what you need. We can help. It's what we do.