Software Adoption & Customer Success Delivered!
Simply getting a system live on-time and on-budget is no longer good enough. You need to prove results. Everyday.
The software industry has changed. Buyers and sellers of software both recognize that software investments need to deliver clear, measurable value. Yet most software projects fail to deliver the expected results.
That is where Tri Tuns comes in.
Tri Tuns works with buyers and sellers of software to ensure both are successful
We help Software Buyers build the internal software adoption teams & success programs necessary to make sure your software investments deliver the business outcomes you want.
We help Software Vendors develop the customer success teams and build highly effective customer success programs to ensure your customers get the results they need to renew and grow their accounts.
Customer Success Training and Consulting
Scale, Grow and Mature Your Customer Success Program
Tri Tuns helps companies launch and mature extremely effective, scalable, customer success programs. If you are at the very beginning of your customer success journey and looking for the strategies to get started, have existing customer success program that you want to mature, or are looking to scale your customer success operations, we have the experience and expertise you need.
We provide and implement customer success strategies and tactics to help you:
Better onboard your customers and establish great relationships right from the start
Help your customers maximize adoption and experience unbeatable value from your products and services
Reduce customer churn and increase renewals and referrals
Pave the way for account expansions, profits and growth year after year with customers for life
Custom Consulting Engagements
Professional Growth Program
Online & Virtual Training
In-Person Training Programs
Experiential Fast Track Workshops
Software Adoption Training and Consulting
Internal Software Success Programs that Maximize End-User Adoption and Value Creation
Maximize effective end-user adoption
Achieve clear, measurable, desired business results
Measure and maximize the Return on Investment (ROI) on your software investments
Ensure your systems are successful and deliver desired business outcomes 3, 5, and 10+ years into the future
You need to get your systems quickly adopted, keep people using them year after year, and proving to management that your software investment is deliver expected results that improve the bottom line. Yet, you have found that traditional change management approaches (focused on the initial go-live) don't do deliver the results you need. Now what?
This is where Tri Tuns comes in. We help you Establishing internal software success teams and programs that deliver the business results you need, year after year. Our software adoption consulting and training programs help you accelerate user adoption, achieve software success quickly, and then maintain your success over the life of the system.
We help you develop innovative, scalable, impactful internal software success programs that:
Accelerate onboarding and initial end-user adoption
Minimize time to first value
Keep system usage high over the life of the system
Provide for quick adoption of new functionality with each release
Quickly onboard new users as people join your organization
Remove barriers to user adoption and minimize user resistance