Building Profitable Customer Success

Your Customer Success (CS) program needs to deliver value to your customers while also ensuring your organization reduces churn and increases renewals. Tri Tuns has the expertise, tools, and techniques you need to quickly develop your strategy and successfully launch your CS program in an effective, scalable, repeatable and most importantly profitable way. We can also help you optimize an existing CS program to get better, faster, and easier results that make your revenue soar.

Accelerating Software Adoption

You invested in a new software platform. You only see value and a return on your investment if it is used effectively and consistently by your people. Thats where Tri Tuns comes in. Tri Tuns has the formulas, playbooks, and processes you need to accelerate user adoption of your software while avoiding the costly mistakes and time consuming delays that sabotage most software implementations and result in sunk costs that never get recovered.


An innovative, cloud-based, off-the-shelf playbook and training solution for chronic software adoption problems. Adopttec is a low cost / low touch add-on to your customer success and software adoption programs.

And it doesn't cost you time and resources to develop or deliver.

Your Invited! Join us for a live demo of Adopttec.

Adopttec - For SaaS Vendors:  Please join us every Wednesday @ 1:00pm EST for a live, public demo of Adopttec or schedule your own private demo.

Adopttec - For Enterprise:  Please join us every Thursday @ 1:00pm EST for a live, public demo of Adopttec or schedule your own private demo.

Tri Tuns Consulting Provides Customer Success & Software Adoption Consulting and Training. We're Perfect for Both Buyers and Sellers of SaaS Software.

We are experts in building high-performance customer success operations for Saas vendors and accelerated software adoption programs for corporate buyers of SaaS software. We've been delivering superior consulting and training services for SaaS buyers and sellers since 2006.

Get immediate and sustained results with Tri Tuns today.

Why Customers Come to Tri Tuns For Help

Tri Tuns Academy provides online training in Customer Success and Software Adoption. Take a variety of training courses and also get access to our exclusive Accelerators. Accelerators are micro-consulting engagements in Customer Success and Software Adoption.

Accelerators - Micro Consulting Engagements

Just The Right Amount of Help, Right When You Need It!

Do you need some guidance on how to solve a specific Customer Success or Software Adoption problem? Do you need just a little expert advice, and not a full consulting engagement?  No problem!

Accelerators are micro consulting engagements that are focused on a specific topic and are a private session between you and our experts in profitable Customer Success & accelerated Software Adoption.

Each session is two - four hours in length, limited to one or two people within your organization, and can be conducted virtually or in person in the DC area. We recommend bundling several accelerators for a low commitment and cost effective way to get the expert advice you need when you need it. Our top 5 Software Adoption Accelerators include:

You purchase and scheduled your accelerator sessions directly from the Tri Tuns Academy portal or your Adopttec portal.




Videos by Tri Tuns offer a broad range of informative (and often entertaining) customer success and software adoption learning experiences. And, while we may think a few are Oscar worthy, we'll let you be the judge. See you on the Red Carpet.

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Webinars by Tri Tuns focus on the key elements of what it takes for you and your company or SaaS provider to plan, build, manage, and lead high performance and profitable Customer Success and Software Adoption Programs.

Attend a Webinar...

Success Blog

Check out our SaaS Success Blog for new ideas and inspiration that can solve your toughest customer success and software adoption challenges. Signup for our emails to get the latest and greatest articles delivered to your inbox.

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Get In Touch

Enterprise Organization or SaaS Provider? Let us know what you need. We can help. It's what we do.