This is the final in a five part series. Start at the beginning here.
Mark Twain, a man who died decades before modern information systems were even conceived, may hold some of the greatest lessons for how to deliver successful technology adoption programs.
So in this last installment, I'm just going to give you a few things to think about now that we've reached the end of our week of Mark Twain.
THINGS TO THINK ABOUT
Mark Twain offered great insight into the human psyche. His plain-spoken words have the power to enlighten us far beyond those of the most gifted linguist. So, what have you learned from Mark Twain that will help you on your user adoption programs?
- What assumptions do you make about the drivers and barriers to user adoption? What don’t you know? What do you “know for sure that just ain't so”? How do you recognize the difference? How does this hurt you?
- What makes the people on your team (internal employees or external consultants) qualified to deliver effective user adoption? Mark Twain said, “If you hold a cat by the tail you learn things you cannot learn any other way.” Have your team members held the cat by the tail?
- Are your communications effective? Do you listen more than you speak? If not, do you ever, “succeed in making those idiots understand their own language”?
- Take our free User Adoption Challenge to see what specific user adoption issues you face on your IT project.
- Read our free eBook on avoiding implementation failure (specifically CRM), and steps to achieve success.
- Check out MyUserAdoptionPlan.com - an all-in-one User Adoption Portal.
- Contact us to learn more.