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| User Adoption |
| IT success depends on driving initial adoption and sustaining full adoption over the life of the system. |
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Are your employees using your very expensive system?
No? If your people don’t use your systems, you don’t get results. You must get effective user adoption before you get any value from your technology investment. Sounds simple. It’s not. In our experience, most organizations struggle to get effective user adoption of their IT systems. They don’t understand what drives user adoption, they don’t plan for it, and they certainly don’t use the right approach to make it happen. …And they pay the price. We can help you develop and execute user adoption strategies that work. We help ensure your people:
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Want to learn more? Read about how we do it , attend one of our seminars, or contact us to find out about how our consulting services can help you in any phase of your IT implementation project.
Once you get people to use your system, you need to make sure that the data they collect and use is perfect. We can help here too. |
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| Data Quality |
| You cannot create or maintain perfect data without changing user behavior. |
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Is the data in your system perfect?
No? – Data quality is not just a technical problem – it is the direct result of user behavior. How your people behave – that is – how they enter data, use it, and fix it (or not) determines data quality. And this is not a one-off event. Unlike data cleansing, which cleans data at a single point in time, data quality is determined by the ongoing behavior of your system users. If you want to create and maintain perfect data you need make sure your people use the system the right way, every time. |
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Tri Tuns, LLC sees poor data quality as a behavioral problem, not a technical problem. Sure, you may need to update your systems too, but the big challenge lies with your people. We work with you to get the right mix of process, technology, and user behavior that results in superior data quality. We help you by:
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| Actionable Insight |
| To get real value from your IT investments, your people must actually use the systems effectively and have a plan for turning your data into actionable insight! |
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Ever wonder why so many organizations, possibly even your own, invest so much time, effort and money into collecting vast amounts of data about its customers only to let most of it go unused? Well, you are not alone! Tri Tuns Professionals work every day with companies who recognize the operational and tactical value of well integrated and accessible customer data and yet don't really know what to do with it once they have the data in hand. This is because when most companies set out to define their customer data strategies, they often fail to complete the planning cycle. Instead, emphasis is placed on the huge effort required to acquire the data, standardize and integrate the data and ultimately deliver the data to end users...What is also needed, however, is a well thought out Actions & Insights Plan that can help the organization understand what actions it should be taking to achieve objectives, when the actions should be taken, how to prioritize resources across multiple actions and how to know whether each action is generating the intended results and benefits |
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The Tri Tun's Actions & Insights process often starts by helping our clients answer a few seemingly simple, yet often overlooked questions...
Tri Tun's unique methodology not only helps you "figure out" the answers to these questions, it also helps you develop a sound information and insight driven framework for how it can continue to make organizational decisions that drive the right actions ...In other words, rather than inviting our clients out to dinner, we actually teach them how to fish so that when we leave, we do so knowing that they have the right skills, processes and resources in place to feed themselves! Sound a bit more complicated than just delivering a system or generating a report. That’s because it is. Read more about how we do it , and then contact us tofind out how our consulting services can specifically help you. |
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