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Are your employees using your very expensive system?
No? If your people don’t use your systems, you don’t get results. You must get effective user adoption before you get any value from your technology investment. Sounds simple. It’s not.
In our experience, most organizations struggle to get effective user adoption of their IT systems. They don’t understand what drives user adoption, they don’t plan for it, and they certainly don’t use the right approach to make it happen. …And they pay the price.
We can help you develop and execute user adoption strategies that work. We help ensure your people:
- Start using your system faster
- Share data across departments
- Work together more effectively
- Learn what works best in the system
- Help each other work efficiently and effectively
- Keep using your system year after year – over the life of your system
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Want to learn more? Read about how we do it , attend one of our seminars , or contact us to find out about how our consulting services can help you in any phase of your IT implementation project.
Once you get people to use your system, you need to make sure that the data they collect and use is perfect. We can help here too.
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Is the data in your system perfect?
No? – Data quality is not just a technical problem – it is the direct result of user behavior. How your people behave – that is – how they enter data, use it, and fix it (or not) determines data quality.
And this is not a one-off event. Unlike data cleansing, which cleans data at a single point in time, data quality is determined by the ongoing behavior of your system users.
If you want to create and maintain perfect data you need make sure your people use the system the right way, every time.
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Tri Tuns, LLC sees poor data quality as a behavioral problem, not a technical problem. Sure, you may need to update your systems too, but the big challenge lies with your people. We work with you to get the right mix of process, technology, and user behavior that results in superior data quality. We help you by:
- Prevention - Getting your people to enter data correctly the first time
- Detection - Ensuring your people check that existing data is correct
- Correction - Empowering your people to fix problems when they are discovered
Want to learn more? Read about how we do it , attend one of our seminars , or contact us to find out about how our consulting services can help you in any phase of your IT implementation project.
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Ever wonder why so many organizations, possibly even your own, invest so much time, effort and money into collecting vast amounts of data about its customers only to let most of it go unused? Well, you are not alone!
Tri Tuns Professionals work every day with companies who recognize the operational and tactical value of well integrated and accessible customer data and yet don't really know what to do with it once they have the data in hand. This is because when most companies set out to define their customer data strategies, they often fail to complete the planning cycle. Instead, emphasis is placed on the huge effort required to acquire the data, standardize and integrate the data and ultimately deliver the data to end users...What is also needed, however, is a well thought out Actions & Insights Plan that can help the organization understand what actions it should be taking to achieve objectives, when the actions should be taken, how to prioritize resources across multiple actions and how to know whether each action is generating the intended results and benefits
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The Tri Tun's Actions & Insights process often starts by helping our clients answer a few seemingly simple, yet often overlooked questions...
- What information and insight is needed in order to help you determine what actions you should invest in?
- What data, metrics and processes are needed in order to create this information and insight?
- How will you know if the actions you are taking are actually helping you meet defined objectives?
- How should your "Actions & Insights Plan" evolve over time and how will you know when it is the right time to do so?
Tri Tun's unique methodology not only helps you "figure out" the answers to these questions, it also helps you develop a sound information and insight driven framework for how it can continue to make organizational decisions that drive the right actions ...In other words, rather than inviting our clients out to dinner, we actually teach them how to fish so that when we leave, we do so knowing that they have the right skills, processes and resources in place to feed themselves!
Sound a bit more complicated than just delivering a system or generating a report. That’s because it is.
Want to learn more? Read about how we do it , attend one of our seminars , or contact us to find out about how our consulting services can help you in any phase of your IT implementation project.
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| Are you ready to take your CRM to the next level & close more sales? |
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Already have a CRM system but still want to increase sales? It is time to focus on effectiveness!
Many clients find that once they have their core CRM systems and processes in place there are still lots of opportunities where they can make better use of their customer information. Tri Tuns helps clients identify CRM value leaks that need fixing and we identify opportunities where clients can build on their initial CRM success to enhance the effectiveness of their sales, service and marketing operations.
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Tri Tuns has partnered with 2 Comma Sales, the leading provider of sales tools for businesses with complex sales processes, to help clients fill the sales effectiveness gaps left unaddressed by most CRM systems. Tri Tuns and 2 Comma Sales work together to implement the Sales Playbook Pro (TM) which provide clients a suite of tools that help accelerate the sales process and convert contacts to contracts.
Please watch our upcoming webinars!
Contact us to learn more about the Sales Playbook or to arrange a Sales & CRM Effectiveness Assessment that will provide you the insight you need to take your CRM to the next level.
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