Cloud systems change more than just how you approach your IT. Cloud technology affects how you evolve, manage and accelerate change and performance in your organization. Unfortunately, many organizations are not prepared for the new management challenges and unintended consequences that the cloud introduces.
Cloud systems can go-live and changes happen faster than ever. However, the people using the systems do not change nearly as fast. It takes time and effort to support users with each change. Users need to unlearn existing behaviors, gain new information about what is required, and then develop new working habits. And they need to do it every time there is a change to the system!
Traditionally, change management efforts around IT projects moved slowly, required large project teams, and focused on preparing users for the upcoming system rollout. The change effort would then stop once the initial system is live.
Cloud systems move fast and often have multiple, small, releases that incrementally introduce new functionality. Unfortunately, organizations have not evolved their change management approach or capability to meet the new requirements of cloud IT implementations.
Many cloud systems are on a constant development cycle with new releases coming out every few weeks. All changes to the user interface (UI), the addition of new functionality, the removal of outdated functions and other such small, incremental advances impact the users. The constant system updates mean users need to continually be on the lookout for things that have changed.
This cycle of constant change has, in effect, changed the learning curve into a learning treadmill.
Users now need regular, real-time access to the latest information about how to use the system. Changes to the system typically come with corresponding changes to processes, policies, and directions for how users are to perform their daily job. Further, it means that system documentation and training materials are quickly out-of-date.
New tools and processes are required to support the users so that they can fully adopt the system.
That is why Tri Tuns has developed a user adoption service specifically focused to meet the new challenges of cloud IT systems.
Cloud systems are typically purchased on a subscription basis. Many cloud subscriptions have an initial contract that carries a 2- or 3-year commitment. At the end of the contract, cloud users have many options: renew the contract, replace the system, change the contract terms / price / duration, or pursue some other course of action.
Cloud success is judged by the value the system delivers, not the costs of the system.
The limited investment and low upfront costs of cloud systems is very different than the large scale, long-term, high-dollar investments systems of yesteryear. In the past, the costs, challenges and barriers to changing technology were significantly higher. Today, the low out-of-pocket costs required to deploy cloud IT mean cloud customers have more flexibility and options than ever.
Cloud IT has a shorter time frame to demonstrate that it is adding value.
Now, given short contract periods and perceived low sunk costs and ease of switching systems, cloud systems have a very short time frame in which they must add measurable business value to your organization.Even with low costs, if the technology is not adding clear value, executives will not renew it.
This means you need fast adoption and clear measurement of the value delivered from your cloud system.
Tri Tuns understands the new pressures you face when introducing cloud technology into your organization. We have developed new tools and approaches to help. Find out how we can help you.