Problems with Traditional Change Management:
Traditionally, change management programs have focused on preparing the organization for change. However, they do very little to help people accept the change after go live. They do very little to help people adopt new ways of working (behaviors). The programs are often slow moving and delivered over several months prior to go-live. They would typically conclude shortly after the system was live.
Organizations today have different needs. Implementation times are drastically condensed, requiring that change efforts move faster. Also, organizations are less concerned about having a "great change program" if people are not adopting the program or system on which it is focused.
Many organizations have seen short-term change "success" quickly erode into long-term program failure, simply because the change didn't stick. People will quickly revert back to their old, comfortable behaviors if the change program ends too soon.
Tri Tuns Focus:
Tri Tuns has structured its services to move quickly and in a sustainable way. We offer a variety of tools and an online change portal that allows us to quickly deliver the organizational infrastructure client organizations need to implement ongoing, effective change and user adoption programs. Further, we are focused on helping you achieve your business goals (and not performing outdated change management activities that do not work).
Unique challenges adopting IT systems:
Introducing or changing IT systems present unique challenges for organizations. The way in which systems and business processes interact dramatically changes how people do their jobs. Changing technology alters the social structure and interactions among individuals and groups. It also changes what is expected of people, and the skills and expertise they need to be successful in their jobs.
Many 'Change Management Professionals' do not understand IT systems:
The methods and approaches you need to help people and organizations change are very different than the methods you use to build, deliver, and support technology. Most technology professionals are often experts in what it takes to gather requirements and deliver systems, but they lack the skills and methods to address "people" issues.
Similarly, many change management professionals (who often have experience in organizational development, psychology, or behavioral science) are gifted at facilitating organizational change, but they do not understand technology implementations and how they affect organizations.
The result: Most "change management" projects are ineffective.
Tri Tuns crosses the gap:
The Tri Tuns methodology was created by professionals with experience in both technology and organization development. Our experts have experience developing, implementing, and then supporting IT systems. We have had to provide ongoing support to users for several years after the systems went live, so we understand what happens over the long-term if the change "doesn't stick". Further, our professionals have worked on various business program improvement initiatives (without any technology component), so we understand how to support change efforts that are not system driven.
Unique challenges with cloud computing:
Cloud IT systems are are on the rise, and organizations are still learning the new challenges they present. Cloud technology offers the ability to deploy technology at a speed and cost never seen before. Systems can now go live in days or weeks, instead of the months or years that were common just a short time ago.
Cloud IT can move faster than the organization can adapt (or adopt).
While it is easier to get the technology live, it is actually harder to get people to adopt it. Cloud systems can often be deployed in a fraction of the time of traditional systems. This compressed implementation window means there is less time prior to go live to prepare the organization for the upcoming change, yet it doesn't reduce the impact of the change. Further, cloud systems are often perceived as "easier" than traditional systems, leading many organizations to skip (or skimp on) their change management and user adoption efforts.
Tri Tuns offers services specifically designed for Cloud IT:
Tri Tuns has developed a change process that is specifically designed for cloud IT systems. Given the short time frames and limited budgets typically found on cloud IT implementations, our service is designed to:
- Enable faster setup and delivery of change management programs.
- Perform some change activities after go-live.
Our Cloud IT change and user adoption process accelerates your time to value.
Our change and user adoption services can move fast, to keep pace with your cloud IT projects. By using our prebuilt tools and online user adoption portal, we can launch change projects fast. By performing some change activities after go-live we can accelerate user adoption and sustain it over the long term.
Get started right, or fix an existing problem.
Regardless of where you are in your project, we can help you get more value from your IT system. We have unique services for technology adoption (on-premise or cloud systems) as well as business program adoption.
We can customize our services to meet your specific needs or you can use one of our specific service offerings.
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