We manage the organizational changes associated with your IT systems or business program initiatives.
We increase the speed at which your people adopt systems,so you realize business benefits faster.
You invest in IT systems and business improvement programs because of their potential to add value.
There are no guarantees that you will achieve your goals.
In a perfect world, you could go directly to achieving desired results.
The path from where you are today to where you want to be is unclear and full of risk.
Before you reap the desired benefits, you first have to invest time and money.
You have only maximized your sunk costs, without realizing any benefits.
You still need to recover your costs and realize expected benefits.
Great programs or technology that are not used deliver no value.
This is when your people accept or resist change.
You need to focus on accelerating and sustaining change after go-live. Sadly, this is when most change programs stop.
Tri Tuns accelerates adoption and sustains it over the long term.
We help your people achieve lasting change, so you get the long-term results you need. Find out how we do it.
Whenever you implement new IT systems or new business initiatives, you disrupt the way people do their jobs. Many people struggle to shed the old ways of working and often fail to fully embrace new behaviors. You need to help them navigate the change process if you are to realize your stated business goals.
Unfortunately, many organizations view delivering a great change program as an end all to itself. They focus on completing change management activities, not on ensuring they achieve the measurable business outcomes they need. At Tri Tuns, we believe that completing change activities without realizing business outcomes is unacceptable.
Businesses today face new challenges that require new approaches to navigating the change process. Advances in technology (such as the rise of cloud IT, agile development, and collaborative / social systems), along with the rise of new operational performance programs (like compliance programs, quality programs, customer management programs, employee health and wellness, and innovation initiatives) have put new demands on how organizations need to manage change. Unfortunately, many organizations have not evolved how they manage change and as a result they continue to sacrifice value.
Tri Tuns has developed new approaches to help manage the change process and drive effective, sustainable user adoption of your programs and systems. We combine unique expertise in organization development, behavioral science, and information systems along with a maniacal focus on delivering measurable business value. We focus on taking action to deliver the results you need.
Here are just a few of the ways in which we are different and how we help you get more value from your IT and business program investments.
Traditionally, change management programs have focused on preparing the organization for change. However, they do very little to help people accept the change after go live. They do very little to help people adopt new ways of working (behaviors). The programs are often slow moving and delivered over several months prior to go-live. They would typically conclude shortly after the system was live.
Organizations today have different needs. Implementation times are drastically condensed, requiring that change efforts move faster. Also, organizations are less concerned about having a "great change program" if people are not adopting the program or system on which it is focused.
Many organizations have seen short-term change "success" quickly erode into long-term program failure, simply because the change didn't stick. People will quickly revert back to their old, comfortable behaviors if the change program ends too soon.
Tri Tuns has structured its services to move quickly and in a sustainable way. We offer a variety of tools and an online change portal that allows us to quickly deliver the organizational infrastructure client organizations need to implement ongoing, effective change and user adoption programs. Further, we are focused on helping you achieve your business goals (and not performing outdated change management activities that do not work).
Introducing or changing IT systems present unique challenges for organizations. The way in which systems and business processes interact dramatically changes how people do their jobs. Changing technology alters the social structure and interactions among individuals and groups. It also changes what is expected of people, and the skills and expertise they need to be successful in their jobs.
The methods and approaches you need to help people and organizations change are very different than the methods you use to build, deliver, and support technology. Most technology professionals are often experts in what it takes to gather requirements and deliver systems, but they lack the skills and methods to address "people" issues.
Similarly, many change management professionals (who often have experience in organizational development, psychology, or behavioral science) are gifted at facilitating organizational change, but they do not understand technology implementations and how they affect organizations.
The result: Most "change management" projects are ineffective.
The Tri Tuns methodology was created by professionals with experience in both technology and organization development. Our experts have experience developing, implementing, and then supporting IT systems. We have had to provide ongoing support to users for several years after the systems went live, so we understand what happens over the long-term if the change "doesn't stick". Further, our professionals have worked on various business program improvement initiatives (without any technology component), so we understand how to support change efforts that are not system driven.
Cloud IT systems are are on the rise, and organizations are still learning the new challenges they present. Cloud technology offers the ability to deploy technology at a speed and cost never seen before. Systems can now go live in days or weeks, instead of the months or years that were common just a short time ago.
While it is easier to get the technology live, it is actually harder to get people to adopt it. Cloud systems can often be deployed in a fraction of the time of traditional systems. This compressed implementation window means there is less time prior to go live to prepare the organization for the upcoming change, yet it doesn't reduce the impact of the change. Further, cloud systems are often perceived as "easier" than traditional systems, leading many organizations to skip (or skimp on) their change management and user adoption efforts.
Tri Tuns has developed a change process that is specifically designed for cloud IT systems. Given the short time frames and limited budgets typically found on cloud IT implementations, our service is designed to:
Our change and user adoption services can move fast, to keep pace with your cloud IT projects. By using our prebuilt tools and online user adoption portal, we can launch change projects fast. By performing some change activities after go-live we can accelerate user adoption and sustain it over the long term.
Regardless of where you are in your project, we can help you get more value from your IT system. We have unique services for technology adoption (on-premise or cloud systems) as well as business program adoption.
We can customize our services to meet your specific needs or you can use one of our specific service offerings.
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