Do you know the real costs and impact of poor user adoption on your organization? Is your organization experiencing significant change that affects how people work? Are you considering replacing a system or trying to get more value from the current system?
These are all complicated issues that have a direct impact on user adoption and the value you get from your technology. A Tri Tuns Assessment can help.
When to conduct an assessment
Whenever you are experiencing a major organizational change or trying to decide between alternatives involving technology, it is vital to consider the impact of user adoption. Here are some examples of business challenges that signal a need for a Tri Tuns Assessment:
New System Implementations
You need to estimate anticipated levels of user adoption and identify the impact of user adoption on your business case.
System Replacements
Before replacing a system, you need to consider if you would benefit more from improving the user adoption levels of the existing system.
Project/System Rescues
If your current project is in trouble or your existing system is under used, you need to know the root cause of your problems and how you can solve them.
Compliance Requirements
Organizations that operate in a highly regulated environment invest lots of time and money defining processes and implementing systems, only to have people ignore them. You need to make sure that people are actually using your systems and processes in a way that complies with all regulations.
Data Quality Problems
People need to enter and maintain accurate, complete and timely data for automated systems to work.
Included in the Assessment
Our user adoption assessments go far beyond traditional change management efforts to examine all of the policy, process, organizational, people, technical, data, and other factors that influence user adoption.
Our user adoption assessments answer the questions we hear most often:
What level of user adoption do we currently have and how we can we improve it?
What is the impact of poor user adoption on our organization? How much benefit if we maximized user adoption?
How do we get our people to use our system?
How do we improve time to proficiency and competency?
How do we overcome resistance to change?
How do we measure effectiveness throughout the life cycle?
