Your success depends on your customers' success. Tri Tuns helps.
We help our partners increase revenue & improve customer retention!
Many companies like yours have an exceptional suite of products and services, but lack the deep expertise in change management and user adoption that ensure your customers actually use and get measurable value from what you sold them.
If your customers are not adopting your product or service, they will not be your customers for long.
Tri Tuns partners with companies like yours to help your customers accelerate and sustain user adoption of your system or service.
Your customers get more value from your service. And you keep more customers.
Subscription-based pricing has transferred User Adoption Risk from the customer to the vendor!
You need your customers to achieve high levels of adoption & ROI.
If your customers are not receiving clear, consistent, measurable business value from using your product or service, they will simply stop using your services.
If your customer doesn't renew, you lose money and profits.
Suddenly, you have a very real interest in making sure your customer is adopting your product or service!
You need fast access to change management & user adoption expertise, but it is not core to your business.
Developing the change management and user adoption services takes time and money, neither of which are in great abundance these days. Since these services are not core to your business, why not partner with Tri Tuns? We have proven client success and can move fast to get you the results you and your customers need.
Ensuring customer user adoption is the key to yoursuccess. Tri Tuns delivers.
We have proven success partnering with great companies like yours and with delighting clients. We have the pre-built tools and expertise to deliver fast results. And our success depends on your success, so we go the extra mile to make our partnerships work for all parties. Find out what we can do for you.
What types of companies should partner with Tri Tuns?
Tri Tuns partners with companies that deliver a wide range of products and services, in a variety of industries. Our expertise is in driving and sustaining organizational change, which enables us to work effectively in many environments.
Companies that sell products or services on a subscription basis
If you sell your product or service on a subscription basis (such as cloud vendors or service firms operating on retainer) you need to make sure your clients are adopting your product or service. We work closely with your team to fill critical gaps and complement your service offerings.
Companies that need to provide clients an organizational change management (OCM) or user adoption capability
Many of our partners have great subject matter expertise, skilled trainers, and great technology, but they lack expertise in change management and user adoption. We fill this critical gap.
Technology and non-technology companies
We work technology companies - such as cloud vendors and on-premise software providers.
If your company provides products or services such as:
Business Transformation Efforts
Or other similar type programs
Whether you provide an IT system or a business program, the common element for our partners is that their service triggers some sort of organizational change. If people must adopt new ways of working and sustain new behaviors over the long term, then we can help!
Tri Tuns has worked with some great companies and knows what it takes to be preferred partner. We know that our success is tied to your success, so we go out of our way to help you delight customers.
We increase cross-sell and up-sell opportunities for you
Our services require that we work closely with client staff to drive and sustain change. Through our regular client interactions we are in a better position to identify opportunities for our partners to cross-sell and up-sell their customers. For example, we often find opportunities where the client would benefit from the training or professional services of our partner companies and we bring these opportunities to your attention so that you and your client get what you both need.
We improve your customer renewals
We help clients maximize user adoption and measure the value they have received from using your product or service. When clients see the value they are getting, they quickly renew - and often expand - their contract with our partners. In short, we help clients maximize adoption, which translates into increased renewals and revenues for you.
We drive customer satisfaction with your product or service
We help your clients identify when there are organizational, not technical issues that are affecting the ROI they are getting from using your product or service. We then help them address these issues and maximize the value of their investment. The effect is that they don't blame you (or your system) for their organizational problems. Further, by helping them address their organizational challenges, together we increase the overall level of customer satisfaction.
25% of IT value is lost due to poor user adoption. Can your customers afford this?
Research has shown that up to 25% of the value of an IT system is typically lost due to poor user adoption. If your customers could increase the value they get from your IT system by 25% just by increasing user adoption, would that make a difference?
Now do you think there is a business case for user adoption programs?
Will they blame you?
The reality is that when an IT system is not delivering expected value, most customers blame the system and not the users. Once your customers start believing the system is the problem it's now much harder for you to get them to renew. You start spending all your time trying to keep them from leaving, when you should be focusing on how to expand the account or win new customers. This costs you time and money.
Tri Tuns increases the value customers get from your system. You get happy customers.
By helping your customers to better adopt your technology, Tri Tuns makes it easier for you to retain and expand profitable, referenceable accounts.